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Customer satisfaction is crucial to every business. With omnichannel solutions, you are opting for a cost-effective way to optimise and even customise communications with your customers.
In today’s digital world, customers want to contact companies at the time they want and through the channel that best suits them. What’s more, they expect an answer almost instantly, one that meets their specific needs. Our omnichannel solutions help you adapt effortlessly to this evolution.
Integrating a solution like this into your customer service means that chatbots and virtual assistants provide continuous support. Your employees can focus on more complex matters, resulting in greater customer satisfaction.
Omnichannel offers applications for every question and budget. There are a number of products within that range, including:
With this smart tool, your company can contact customers through familiar channels, such as SMS, email, WhatsApp for Business, or voice messages. It can also automate conversations and processes using conversational AI functionality on any multimedia platform.
Webex Contact Center is an all-round customer services platform. Through omnichannel support, AI-powered automation and extensive analytical tools, it enables businesses to optimise their customer service regardless of the communication channel.
ACEG is Belgium’s largest inspection services company. Through digitalisation, the company simplified a large number of processes while optimising customer communications.
To put even greater emphasis on client satisfaction, ACEG implemented an advanced customer services solution. How was the transition to that platform and what are the benefits? Watch the video and find out.
Conversational AI offers companies a host of benefits in terms of customer service. But how can you implement these applications?
In this white paper we outline the strategic framework within which AI can be used and discuss the challenges involved. Thanks to specialist expertise, this document acts as a manual for companies looking to take their customer service to the next level.
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In a fast-changing digital world, companies cannot afford to only be reachable by telephone and email. Customers expect efficient and seamless communication through a variety of channels.
In this white paper we explain how we can help companies meet these expectations through omnichannel customer engagement. We reflect on the implementation, challenges and impact, while looking ahead to the future.
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